Shipping & Delivery Policy

At Memocult, we understand that timely delivery of your cherished memories is important. This policy outlines our shipping process, timelines, and what you can expect when receiving your prints.

1. Order Processing

• Orders are processed after your subscription cycle ends (typically at the end of each month)
• All photos uploaded during the cycle are printed together as one batch
• You'll receive a confirmation email when printing begins
• Processing time: 3–7 working days from cycle end

2. Shipping Timeline

Delivery Time by Location

*Timelines are estimates and may vary due to courier schedules, weather, or unforeseen circumstances.

3. Shipping Method

• All orders are shipped via reputable courier partners (e.g., Blue Dart, Delhivery, India Post)
• Prints are carefully packaged in protective envelopes/boxes to prevent damage
• Standard shipping is included in your subscription cost
• Currently, we only ship within India

4. Tracking Your Order

5. Delivery Address

• Update your address in your profile anytime before the cycle ends
• Include complete details: name, flat/house number, street, landmark, city, state, PIN code
• Provide a working phone number for courier contact
• We ship to both residential and commercial addresses

6. Failed Delivery Attempts

If the courier is unable to deliver:

• The courier will make 2-3 delivery attempts
• You'll receive notifications for each attempt
• After failed attempts, the package may be held at the local courier office
• You can arrange pickup from the courier office or request re-delivery
• Packages unclaimed after 7 days may be returned to us

Re-delivery charges: May apply for failed deliveries due to incorrect address or unavailability.

7. Shipping Charges

• Included: Standard shipping is included in all subscription plans
• No hidden fees: The subscription price covers printing, packaging, and delivery
• Exceptions: Re-delivery due to customer error may incur additional charges

8. Damaged or Lost Packages

9. Limitations

We are not responsible for delays or issues caused by:

• Incorrect or incomplete shipping address provided by customer
• Customer unavailability during delivery attempts
• Natural disasters, extreme weather conditions
• Courier service delays or strikes
• Customs delays (for any future international expansion)
• Government restrictions or force majeure events

10. International Shipping

Currently, we only ship within India. International shipping may be available in the future. If you're interested in international delivery, please contact us to express your interest.

11. Holidays & Peak Seasons

During festivals, holidays (Diwali, Christmas, New Year, etc.), and peak seasons, shipping times may be extended by 2-5 days due to high courier volumes. We'll notify you of any expected delays.