⚠️ Important Notice
Since all prints are custom-made based on your uploaded photos, refunds are not available once printing has started.
1. When Refunds Are Not Available
- After the subscription cycle ends and printing has begun
- If you uploaded the wrong photo (user error)
- Change of mind after order processing
- Cancellation after the billing date
2. When Refunds Are Available
Refunds will only be issued in the following cases:
Duplicate Payment
If you were accidentally charged twice for the same subscription cycle, we'll refund the duplicate charge.
System Error
If your order was never printed due to a technical issue on our end, you'll receive a full refund.
Service Cancellation
If we discontinue the service before fulfilling your order, you'll be refunded for unused subscription periods.
3. Refund Processing Time
- Processing: 7–10 business days after approval
- Bank credit: Additional 5–7 days depending on your bank
- Refunds are credited to the original payment method
4. How to Request a Refund
- Contact us at support@memocult.com
- Include your order ID and reason for refund
- Provide supporting evidence (screenshots, payment receipts)
- Our team will review within 3–5 business days
5. Alternatives to Refunds
Instead of a refund, we can offer:
- Account credit: For use on your next subscription cycle
- Replacement: If prints are damaged or incorrect (see Replacement Policy)
- Pause subscription: Skip a month without losing your plan
6. Subscription Cancellation
Cancelling your subscription stops future billing but does not provide a refund for the current billing cycle. See our Terms & Conditions for details.
Contact Us
For refund inquiries:
- Email: support@memocult.com
- WhatsApp: +91 XXXXX XXXXX